In this one hour course you will develop understanding of the correct procedures to follow when dealing with a complaint from a parent or member of the community. 

A school's complaints policy should provide a conflict resolution process designed to hear the views of stakeholders and, where necessary, take the appropriate action to better serve the needs of pupils and the wider community.

Outcomes:

• Understanding the role of governors / trustees at each stage of the procedure
  
  
• Successfully navigate each stage of the process
  
  
• Create a culture which reduces the risk of complaintescalating
  
  

Who should book on: 

All governors